The city of Columbia’s Planning and Development Services office announced today it’s moving to a new permit and project review and permitting software system.
The new software features spatially oriented (map-based) system to increase data access and improve communication across departments, the city said in a press release. The new system also is designed to improve project tracking, measuring and monitoring, and allow users access to more information online.
During the launch period between Monday and July 1, customers may experience longer wait times, the city said.
Most business process improvements associated with the new system will be invisible to customers., but in cases where minor business processes changes apply, additional customer guidance will be provided, the city said.
“With the understanding that technology is not always perfect, we appreciate your patience if you encounter any delays as we work towards enhancing the services we provide to our residents and businesses,” the release said.
This first phase of the upgrade lays the groundwork for better, faster, more efficient city services and public-facing features, the city said. Subsequent phases that will be added later this year and early 2017 will allow customers to:
- Apply for and check their building permit status online;
- Schedule inspections online;
- And, pay for building permits on-line.
City inspectors also will have the capability of using mobile devices to conduct inspections.